Ben Knieff

February 2003 – Present | FIS (formerly Fidelity National Information Services)

Director, Strategic Initiatives/Enterprise Financial Crimes Management

• Developed financial crimes management strategy and roadmap, business case, SaaS and deployed pricing models, then executed by forming strategic alliance with industry leading partner, generating annual run rate revenues approaching $1 million and a qualified pipeline of over $8 million in annual run rate revenue in the first year
• Continued to manage and expand relationship with industry leading partner in to AML and payments fraud market opportunities, partnership contract negotiation to sales support through operational delivery
• Led small team to evaluate innovation strategies and new product opportunities by qualifying and quantifying decision criteria such as analyst research, market demand, competitive analysis, core competency validation, customer input and creating financial models to make decisions on capital investments and resource prioritization
• Engaged financial institution customers at senior and executive management levels from community banks and credit unions to large national banks to vet strategic product plans and generate customer consensus to support investment in new products
• Acted as internal “ambassador” between multiple lines of business spanning core processing, bill pay and ACH processing, commercial and consumer online banking, and technology hosting to ensure successful sales, technology integration and customer implementation efforts
• Augmented the sales force as a subject matter expert to assist in closing contracts with qualified leads
• Created internal and external sales materials such as sales “play books,” buyer personas, competitive comparisons, proposal and presentation templates, and RFP responses to further assist sales team in winning contracts

Product Manager

• Led creation of first consumer product, valued at $25 – $50 million through partnership with large consumer focused partner
• Managed the P&L for 4 primary and 10 secondary products totaling over $13 million in annual revenue
• Created product roadmaps, business cases and requirements based on competitive positioning, current and prospective customer needs and key market drivers, then led implementation through product development, marketing materials and sales training
• Improved profit margins for multiple products by 10% and revenue by more than 5% in 6 months by increasing customer satisfaction through simple enhancements which improved product performance and client employee productivity
• Led in depth sales presentations combining multiple solutions to solve complex payments and risk management problems resulting in multiple sales with Fortune 500 firms
• Led product marketing including segmentation, campaign development and collateral creation
• Provided on site training in India to over 30 software developers, QA staff, business analysts and project managers resulting in a 30% improvement in on time deliverables and 20% reduction in defects
• Researched domestic and international markets to identify candidate market opportunities resulting in new sales leads valued at $5 million
• Received Employee Excellence award for exemplary performance and customer satisfaction

Project Coordinator

• Led an offshore development team to build financial services applications on schedule and under budget
• Ensured agreement between the client and the development teams on requirements and project schedules
• Provided implementation consulting, on site training, train the trainer and product documentation to over 30 clients implementing proprietary software solution

Programmer Analyst

• Designed and developed proprietary software applications for the financial services industry resulting in increased productivity and reduced fraud losses for multiple bank departments
• Interfaced directly with financial institution technology teams to implement systems integration solutions focused on improved operational efficiency

June 2000 – February 2003 | Criticom International

Solutions Developer

• Improved annual revenue by 5% by developing business intelligence models to remedy unbilled revenue
• Developed departmental applications that improved efficiency and reduced costs, reducing manual effort in one department by over 25%
• Created MIS reporting applications to deliver new data sets to senior management focused on improving decision making capabilities, exposing data to senior management which had never before been available

Training Supervisor

• Led 5 team members and coaches to train 3 to 10 new hires each month on security monitoring center processes and procedures
• Developed training programs and curriculum for new employees and ongoing training
• Provided ongoing training and coaching to over 60 staff members across three shifts in a 24 by 7 operations environment
• Documented and presented all performance related human resources actions

Skills

• Strong understanding of many government regulations including USA PATRIOT Act sections 311, 314(a), 326; Office of Foreign Asset Control; BSA/AML; FCRA and FACT Act; and Reg CC
• Extensive technology experience including desktop applications, software development, client/ server technologies, service oriented and web application design, HTML/CSS, XML, Excel and SQL
• Technology experience including desktop and browser based applications, database design and data driven applications
• Practical experience speaking with industry analysts and at industry events, including the American Banker’s Association and Banking Administration Institute events as well as large corporate events

Education Experience

• Coursework toward BA, Business Administration
  2006 – 2007 Capella University
• Coursework toward BS, Quantitative Economics
  1999 – 2001 University of Minnesota
• Coursework toward BA, Business Marketing
  1997 – 1999 Bethel College